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About Us
Who We are!
Susan Schroll - Chief Operating Officer
Choice:
We work with a large variety of reliable insurance companies to give our customers the coverage for all of your business and personal needs
Experience: Our agency and staff have been working in the insurance industry for several years. We offer personalized guidance to help you make the right insurance decisions for your family or your business.
Service: Our staff takes care of our customers like family. We are her for you in providing rates or assist in filing claims, adding to your coverage and answering all of your isurance claims
Susan, as founder of Essential Insurance Concepts, has over 25 years of experience in the insurance world. She is dedicated to providing her clients with the coverage they need at the best possible price. Susan provides a level of service that is unmatched in the industry.
As an independent insurance agency, our goal is to assist you in all your insurance needs. We will help you manage and plan for all your potential risks. As professionals, we assess your needs and offer you a variety of insurance products to choose from.
Service, whether it is in response to an insurance claim or general question, is the most important value we offer you.
We work hard to build a trusted relationship with our customers. We strive to make you feel both comfortable with and confident in our abilities by acting as your consultant. We want you to have the confidence in us that your parents may have had and that your children will have. We are an organization dedicated to our customers. We seek out the best companies that offer the appropriate coverages at a fair price.
Service, whether it is in response to an insurance claim or general question, is the most important value we offer you.
We work hard to build a trusted relationship with our customers. We strive to make you feel both comfortable with and confident in our abilities by acting as your consultant. We want you to have the confidence in us that your parents may have had and that your children will have. We are an organization dedicated to our customers. We seek out the best companies that offer the appropriate coverages at a fair price.
James Horton President Licensed Insurance Agent
Since 2015, I have aimed to help the community that I grew up in. Born in Irving Texas, growing up in Grapevine Texas, school in Fort Worth TX at TCU, my roots are deeply connected to the DFW metroplex. I look forward to not only helping you save money, but more importantly providing you with the coverage that fits your wants and needs.
Pablo Sigala Licensed Insurance Agent
Pablo Sigala is a licensed insurance agent speclializing in Commercial insurance, Home, auto, RV, Boat, Motorcycle. Pablo is bilingual and fluent in both english and spanish.
David Maney Licensed Insurance Agent
Ashley Armendariz Office Manager
Originally from San Antonio, Tx, but now living in North Texas for over 35 years.My work experience is over 12 years leading Airline customer service, 10 years training Customer Service and 9 years assisting customers in obtaining quality, affordable personal insurance.I’m looking forward to helping you!
Ashley, as our office manager, will make your insurance needs a pleasure to be taken care of with her great customer service skills and friendly personality!
Martha Rodriguez Customer Service Rep
Perla Rodriguez Custome Service Rep
Martha, one of the first faces you see entering our office, provides outstanding customer service. She'll assist you with any concerns or questions you may have about your insurance. Martha habla espanol tambien.
Perla, first faces you see entering our office, provides outstanding customer service. She'll assist you with any concerns or questions you may have about your insurance. Perla habla espanol tambien.
Lola Brown Administrative Assistant
Lola Brown is the Administrative Data Entry Clerk responsible for updating, retrieving, and maintaining data entry for our clients.
Gage HortonRetention specialist
Gage is passionate about helping our customers save on their premiums by shopping for the best rates out there.
Emilio SilvaRetention specialist
Emilio is bilingual and fluent in both English and Spanish and enjoys helping customers find the best premiums to fit their needs.
